DUE TO A SCHEDULING CONFLICT, THE TOPIC FOR THE JANUARY MEETING WAS CHANGED AFTER THE MONTHLY FLYER WAS MAILED.
Tom Hutchinson will present at the February Dinner Meeting.
Dinner Meeting – January 19, 2012
Change and your Quality Management System
Presented by Denise Robitaille
In today’s economic environment, organizations find themselves challenged with balancing the needs of the business while maintaining a quality management system. In times that are financially tough, many organizations often see quality as an overhead activity that can be downsized. Regardless of economic factors, organizations operate in an ever-changing environment – changes to customer needs, resources, staff, technology and many other things.
This session will focus on how to use ISO 9001 Clause 5.4.2 to manage the changes an organization makes. It will also review the requirements that organizations struggle with during business change. The session will also review how ISO 9004 can help manage some of these changes.
Topics include:
• Nature of changes
• Challenges and opportunities inherent in change
• Using systems approach to anticipate consequences
• The need to maintain control in the midst of change
• Helpful tips from ISO 9004
Denise Robitaille is the author of ten books and an internationally acclaimed speaker who brings years of experience to the quality profession. She is Vice-chair to USTAG to ISO/TC 176 and US Lead delegate to ISO/TC176/SC3. She has also participated in SC2 on both ISO 9001 and ISO 9004. She is a Fellow of the American Society for Quality and an RAB-QSA certified lead assessor.
As principal of Robitaille Associates, she is committed to making quality management systems meaningful. Denise has helped many companies achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as auditing, document control, corrective action, root cause analysis, management review, and implementing ISO 9001. Among Denise’s books are: The Corrective Action Handbook, The Management Review Handbook, Root Cause Analysis: Basic Tools and Techniques, ISO 9001:2008 for Small and Medium-Sized Businesses and The Insiders’ Guide to ISO 9001:2008 (co-author). She is a regular columnist for Quality Digest and The Auditor.
Time:
5:30 Registration and networking
6:00 Dinner
7:00 Program
Location:
| DiParma Italian Table - 940 Fall River Ave., Seekonk, MA 02771 (Click here for a map) |
Directions:
From 195 east: Take exit 1 in MA to 114A-S, bear right on exit, location is directly across from exit next to Ramada Inn.
From 195 west: Take exit 1 in MA to 114A-S, bear left on exit, location is on the left as above
Menu: Insalata, fresh baked rolls/butter, baked haddock, chicken piccata, meatballs in marinara, assorted vegetables, rice pilaf, assorted pastries and cakes, coffee and tea.
Prices: $30 members and guests. $15 unemployed members (payment accepted at the event)