January 21, 2010 Dinner Meeting
The Customer Focused Organization
Presented By:
Dr. Alan Patterson
While many organizations today claim to focus on their customers, how many can actually claim they “know” their customer’s needs and requirements? This presentation describes the characteristics and practices of those organizations that have discovered what it means to be focused on their internal and external customers to produce win-win-win outcomes – for themselves, their customers, and their customer’s customers. Of particular importance is the nature and frequency of critical customer conversations that go beyond the day to day issues of operational efficiency and problem solving.
Dr. Alan M. Patterson has guided more than a dozen Fortune 500 companies in re-thinking how best to elevate their talent and driving effective organizational change. He has 28 years of international consulting experience in change management, leadership development, and executive coaching. In 2006 he formed Mentoré, a consulting organization that focuses on aligning strategy, organization structure, job responsibilities, and skill sets to major shifts in the business. His expertise has been tapped by many global and national organizations, included Anheuser-Busch, CVS, Federal Reserve Bank, Johnson & Johnson, Hewlett-Packard, Major League Baseball, Merck, Sea World, United States Navy, and Williams Sonoma. A published author, Alan has been a featured speaker and workshop leader for several national associations, including serving as a national expert resource for the American Institute for CPAs
(AICPA).
Time:
5:30 Registration and networking
6:00 Dinner
7:00 Program
Location:
| Madeira
Restaurant,
|
Directions:
From 95(N or S): Take Exit 20 to 195 E to exit 5 and turn left onto Warren Ave. Madeira is approx ½ mile on the left.
From
Menu: Buffet
Prices: $25 members and guests. $15 unemployed members (payment accepted at the event)